Privacy Policy
Privacy Policy
This privacy policy explains how we handle any information
collect.
Introduction
Welcome to Certain AI (“Certain AI”, “we”, “us”, or “our”). We provide AI-powered sales performance and enablement software that integrates with communication tools like Zoom, Slack, Gmail, and Salesforce. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, website (https://withcertain.ai ), or connect our integrations (such as Zoom).
Information We Collect
We collect the following types of information:
Account Information: name, business email, and company details when you register or are invited by your team.
Integration Data: meeting metadata (title, date, participants), call summaries, emails, and CRM activity, only after explicit user authorisation.
Usage Data: log data, feature usage, and device information to improve service performance.
Support Data: information provided when contacting us for support or feedback.
How We Use Information
We use your information to:
Provide and maintain our services.
Analyse meetings, calls, and communications to generate insights.
Improve performance and user experience.
Communicate updates, security alerts, or product notifications.
Comply with legal or regulatory obligations.
Data Sharing & Third-Party Services
We do not sell or trade user data.
We only share information with:
Service providers (e.g. hosting, analytics, storage) who operate under data protection agreements.
Integrated platforms (Zoom, Slack, Gmail, Salesforce) strictly under user-granted permissions.
Regulators or law enforcement when legally required.
Data Storage & Security
Data is stored securely in encrypted databases in the UK or EEA.
Access is restricted to authorised personnel only.
We are working towards ISO 27001 certification to reinforce our data security framework.
Retention
We retain user data only as long as necessary for the purposes outlined in this policy or as required by law. Users may request deletion of their data at any time via support@withcertain.ai.
Your Rights
Under GDPR, you have the right to:
Access, correct, or delete your personal data.
Withdraw consent for processing.
Request data portability.
To exercise any of these rights, contact us at support@withcertain.ai.
International Transfer
Where data is transferred outside the UK/EEA, we ensure adequate safeguards such as Standard Contractual Clauses.
Updates
We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date.
Contact Us
Certain AI Ltd
71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: support@withcertain.ai
